How to Order

If you are interested in ordering a piece of our work, please email your request to us. Be sure to include the name and/or identifying number of the piece in which you are interested. It is very helpful if you can provide dimensions, drawings or images to help illustrate your request. We will reply with a quote based on your custom requirements.

A 60% deposit will be required to initiate the order. Balance, including shipping charges, is due in full prior to shipping. You will be provided with an order confirmation showing receipt of your deposit and an estimated completion date for your project. Typically, your order will be produced in 6-8 weeks from receipt of deposit, but a longer period may be required for especially large pieces or installations. If you wish to modify your order, Submaterial must be notified in writing within 3 days of the original order date. Please use our general email for this purpose. We will acknowledge the change order and your deposit will be reapplied to the revised invoice amount. Cancellations are not allowed once an order has been placed.

Payment

Unless otherwise agreed upon, a 60% deposit is required to initiate an order. The deposit serves two purposes: it opens the gate for us to order sufficient material for the project, and it secures your place in our production schedule allowing for timely delivery of your order. Based on your desired delivery date, a deposit due date is indicated in the body of the invoice or estimate. Submaterial is not responsible for delays in production due to late receipt of deposit.

We accept payment by check, wire transfer and by credit card.

Shipping

The unique nature of our work requires that we utilize a variety of shipping methods. For many pieces, UPS is sufficient; other work may require crating and insurance. In all cases, we try to strike a balance between cost to the customer and safe arrival of our work. Generally, we will use our preferred shipper and the charges for transport and insurance will be detailed on your invoice. Alternatively, we can work with your shipper/insurer, and only our packaging/crating costs will appear on your invoice. Upon delivery, please thoroughly inspect your purchase, taking careful note of how it was packed. If there is a problem, please contact us for instructions. All packing materials should be retained.