Store Policies:

All of our items are designed, fabricated, and shipped from our manufacturing facility located in enchanting Albuquerque, New Mexico.

Shipping

  • Item will ship in 3 to 4 business days from the date of purchase.
  • All orders ship with tracking information included in the shipping confirmation email.
  • We do not currently offer international shipping.
  • Shipping rates do not include insurance.

Refunds and Returns

Returns of our made by hand items are only offered in the case of manufacturing defects within 30 days of delivery, in the original payment method. To initiate a return, please email our team at support@submaterial.com with your order number, photos of the defect, and a team member will respond promptly.

Wool felt: Use a lint roller, tape, or a vacuum attachment on its lowest setting to remove surface debris and dust. For stains, use a mild detergent diluted with water; test on an inconspicuous area first. Let air dry. Avoid vigorous rubbing, which can agitate the fibers.

Leather & wood: Dust with a soft, dry cloth when needed.

Ceramic: Dishwasher and microwaveable safe. Dust with a soft cloth.

Ultrasuede: Use a lint roller or tape to remove surface debris and dust. Do not apply liquids.

Returns of our made by hand items are only offered in the case of manufacturing defects within 30 days of delivery, in the original payment method. To initiate a return, please email our team at support@submaterial.com with your order number, photos of the defect, and a team member will respond promptly.

Your order will ship within 3-4 business days from our studio in Albuquerque, NM. At this time you will receive a confirmation email with tracking information.

At the moment, we do not ship our products internationally.

All of our products are made by real humans in the USA. Most of our collection is fabricated by hand in our Albuquerque, NM manufacturing facility and design studio. For our retail line we chose to collaborate with a select few makers whose work we adore, including Modern Folk Ware and Wrap Books.

Because of the nature of the natural materials and very hands on processes, each piece from the Submaterial Home Collection has a unique character. Color variations from what you see on your screen are to be expected. We celebrate the evidence of the human hand in our work, for example no two Myth design panels are alike. We work from a set colorway and concept each season, but the placement of individual felt strips is up the maker.

Our Home Collection is based on the limited release of seasonal designs and colorways. Many of our products are made in limited editions so the item you’re looking for may have already sold out. We tend to re-release our best sellers in a refreshed color palette in the following season, so check back if there is something you’ve had your eye on. To be the first to know about our newest releases be sure to subscribe to our newsletter or see what we’re up to on Instagram. If you’re interested in a custom product inspired by our Home Collection don’t hesitate to reach out! Please email sales@submaterial.com and we will happily help you.

If you’re interested in a custom colorway for one of the products in our Home Collection, we would love to put you in touch with a member of our sales team. Please email sales@submaterial.com and we will happily help you.

We do not currently offer a trade program for our Home Collection. If you are a practicing architect or interior designer please email sales@submaterial.com to discuss the needs of your project.

At the moment we do not wholesale our products. However, we love a good collaboration, so feel free to reach out to our team with your opportunity at support@submaterial.com.