4. DISCLAIMERS OF WARRANTIES
THIS WEB SITE IS PROVIDED BY US “AS-IS” WITHOUT ANY WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY FOR INFORMATION, DATA, SERVICES, UNINTERRUPTED ACCESS, OR PRODUCTS PROVIDED THROUGH OR IN CONNECTION WITH THE SERVICE. WE SPECIFICALLY DISCLAIM ANY AND ALL WARRANTIES, INCLUDING, BUT NOT LIMITED TO: (1) ANY WARRANTIES CONCERNING THE AVAILABILITY, ACCURACY, USEFULNESS, OR CONTENT OF INFORMATION, PRODUCTS OR SERVICES AND (2) ANY WARRANTIES OF TITLE, WARRANTY OF NON-INFRINGEMENT, WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR WARRANTIES ARISING FROM USAGE OF TRADE OR COURSE OF DEALING. Products, Programs and Services. Products, programs and services sold by Submaterial, or its affiliates through the Submaterial Web Site are subject to the terms, warranties and representations, if any, outlined in the Submaterial Selling Policy. Unless otherwise expressly provided for in the Submaterial Selling Policy, WE MAKE NO REPRESENTATION OR WARRANTY, EXPRESS OR IMPLIED, WITH RESPECT TO ANY PRODUCT, PROGRAM OR SERVICE SOLD, INCLUDING BUT NOT LIMITED TO: (1) ANY WARRANTIES CONCERNING THE AVAILABILITY, ACCURACY, USEFULNESS, OR CONTENT OF INFORMATION, PRODUCTS OR SERVICES AND (2) ANY WARRANTIES OF TITLE, WARRANTY OF NON-INFRINGEMENT, WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR WARRANTIES ARISING FROM USAGE OF TRADE OR COURSE OF DEALING. Furthermore, termination, return or cancellation of any product, program or service and refunds, if any, are governed by the applicable Submaterial Selling Policy. THESE DISCLAIMERS OF WARRANTIES APPLY TO ANY DAMAGES OR INJURY CAUSED BY ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF THE SUBMATERIAL WEB SITE, WHETHER FOR BREACH OF CONTRACT, TORTUOUS BEHAVIOR, NEGLIGENCE, PRODUCT LIABILITY OR UNDER ANY OTHER CAUSE OF ACTION. BECAUSE SOME STATES DO NOT ALLOW SOME OR ALL DISCLAIMERS, THE ABOVE DISCLAIMERS MAY NOT APPLY TO YOU. IN SUCH STATES, WARRANTIES SHALL BE DISCLAIMED TO THE GREATEST EXTENT PERMITTED BY SUCH STATE LAW.
5. LIMITATION OF LIABILITY
(a) This site may contain links to other sites on the Internet that are owned and operated by third party vendors and other third parties. We are providing these links solely as a convenience. The appearance of a link does not imply our endorsement, nor are we responsible for the content of any linked site. You access linked sites at your own risk. (b) You may only provide a hypertext link to the Submaterial Web Site on another web site, if you comply with all of the following: (a) the link must be a text-only link clearly marked “Submaterial.com” or “www.Submaterial.com”; (b) the link must “point” to the URL “www.Submaterial.com” and not to other pages within the Submaterial Web Site; (c) the link, when activated by a user, must display the Submaterial Web Site full-screen and not within a “frame” on the linking web site; and (d) the appearance, position and other aspects of the link must not be such as to damage or dilute the goodwill associated with our name and trademarks or create the false appearance we are associated with or sponsor the linking web site. We reserve the right to revoke our consent to any link at any time in our sole discretion.
7. SYSTEM INTEGRITY
You may not use any device, software or routine, including but not limited to any viruses, trojan horses, worms, time bombs or other malicious code, intended to damage or interfere with the proper working of the Submaterial Web Site or to surreptitiously intercept or expropriate any system, data or personal information from the Submaterial Web Site. You may not take any action which imposes an unreasonable or disproportionately large load on our infrastructure, including but not limited to denial of service attacks or “spam” or similar unsolicited mass e-mailing techniques.
8. COMPLIANCE WITH LAWS
You agree to comply with all applicable laws, statutes, ordinances and regulations regarding your use of the site and your purchase of the items on the site. You must be 18 years or older to use this web site.
9. USER CONTENT, USER COMMUNICATIONS, FEEDBACK AND SUBMISSIONS
10. PRODUCT INFORMATION, SALES, AVAILABILITY, PAYMENT AND RETURNS
All prices displayed on this web site are quoted in U.S. dollars and are valid and effective only in the United States. We charge sales tax on all shipments where applicable. Freight is additional. Contact Submaterial Customer Service with any questions at 505.891.8356 or [email protected]. We reserve the right without prior notice to discontinue or change specifications and prices on products, programs and services offered on this web site without incurring any obligations (although changes to specifications and pricing will not affect orders placed prior to the change). All products displayed on this web site are available while supplies last. Furthermore, not all products, programs and services are available in all areas. Please confirm availability prior to purchasing any product, program or service. We reserve the right to cancel a sale and issue a return authorization for merchandise that is unexpectedly out of stock, does not conform to specifications, or is advertised or shipped in error. We reserve the right to limit the order quantity on any item and/or refuse service to any customer without prior notification. Please note that while we have tried to accurately display the appearance of products, the actual colors and images you see will depend on your monitor and may not be accurate. Descriptions of, or references to, products or services on the Submaterial Web Site do not imply endorsement of that product, program or service, or constitute a warranty, by us. If you are having a problem with product, program or service purchased through the Submaterial Web Site, please refer to the procedures outlined in the Submaterial Selling Policy. If an exception to the Submaterial Selling Policy applies to a product, program or service, it will be noted on the corresponding page of the Submaterial Web Site. You should carefully review the Submaterial Selling Policy before purchasing products, programs or services from us.
12. TERMINATION OF USAGE
14. GOVERNING LAW AND JURISDICTION
15. STATE SPECIFIC LEGAL NOTICES
16. OTHER GENERAL PROVISIONS
17. HOW TO CONTACT US
3831 Midway Place NE Albuquerque, NM 87109
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information.” We collect Device Information using the following technologies:
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card number, email address, and phone number. We refer to this information as “Order Information.”
HOW WE USE YOUR PERSONAL INFORMATION
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to communicate with you; screen our orders for potential risk or fraud; and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
We collect Personal Information provided by the user when completing our email registration form and may use this to contact the user to inform product, policy or content changes.
SHARING YOUR PERSONAL INFORMATION
We do not sell your Personal Information.
We do share your Personal Information with third parties who help provide services to us. For example, we use WooCommerce to power our online store–you can read more about how WooCommerce uses your Personal Information here: https://automattic.com/privacy/.
We also use Google Analytics to help us understand how our customers use the Site. You can learn more about how Google uses your Personal Information here by visiting https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics by visitinghttps://tools.google.com/dlpage/gaoptout.
We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
The Site is not intended for use by individuals under the age of 18. We do not knowingly collect information from persons below this age group. We reserve the right to delete information identified as having been provided by such persons at our discretion.
3831 Midway Place NE
Albuquerque, NM 87109
SHIPPING AND Return Policy
Ready-to-ship items will ship in 2 to 3 business days from the date of purchase. Shipping speed is selected by the customer during the checkout process. If your item has a lead time, we will update you when it is ready to ship.
All orders ship with tracking information included in the shipping confirmation email.
We do not currently offer international shipping.
Shipping rates do not include insurance. By request, we can provide shipment insurance quotes based on your needs.
Freight shipments are FOB (freight on board) Albuquerque, NM
Submaterial is not responsible for carrier delays or damages that occurred during shipment.
Discounts apply to products only and are not applicable to shipping costs.
REFUNDS AND RETURNS
What is your return policy?
Most of our products are made to order, therefore we offer returns or exchanges due to manufacturer’s defect only. Items must be returned in the original packaging and have no visible signs of wear or use. If you have a concern, please contact us within 3 business days of receipt of your product. Please retain the original packaging and wait for instructions from our sales team.
Should a replacement product be required, an appropriate lead time will be quoted.
In the event we issue a refund, funds will go to the original payment method.
Sale items and custom products are final sale and cannot be returned or exchanged.
To initiate a return or exchange, please email details to [email protected].
When will my item ship?
Your order will ship within 2-3 business days from our studio in Albuquerque, NM. At this time you will receive a shipping confirmation email with tracking information.
Do you ship internationally?
At the moment, we do not ship our products internationally.
Where are your products made?
Our products are made by real humans in the USA. Submaterial products are fabricated by hand in our Albuquerque, NM design studio and manufacturing facility.
Will my product look exactly like the one I saw online?
Because of the nature of the natural materials and very hands on processes, each piece of our work has a unique character. Color variations from what you see on your screen are to be expected. We celebrate the evidence of the human hand in our work, for example, no two Myth design panels are exactly alike.
The item I wanted is listed as out of stock, what do I do?
To be the first to know about our newest releases be sure to subscribe to our newsletter or see what we’re up to on Instagram. If you’re interested in a custom product don’t hesitate to reach out! Please email [email protected] and we will happily help you.
Can I order your products in a custom color other than what is offered?
If you’re interested in a custom colorway for one of the products, we would love to put you in touch with a member of our sales team. Please email [email protected] and we will happily help you.
Do you have a trade program?
Yes, we offer a trade discount to design professionals through our Designer Membership Program. If you are a practicing residential interior designer please visit our membership page and become a member!
Do you offer wholesale?
At the moment we do not wholesale our products.