FREQUENTLY ASKED QUESTIONS
What is your return policy?
Most of our products are made to order, therefore we offer returns or exchanges due to manufacturer’s defect only. Items must be returned in the original packaging and have no visible signs of wear or use. If you have a concern, please contact us within 3 business days of receipt of your product. Please retain the original packaging and wait for instructions from our sales team.
Should a replacement product be required, an appropriate lead time will be quoted.
In the event we issue a refund, funds will go to the original payment method.
Sale items and custom products are final sale and cannot be returned or exchanged.
To initiate a return or exchange, please email details tosales@submaterial.com.
When will my item ship?
Your order will ship within 2-3 business days from our studio in Albuquerque, NM. At this time you will receive a shipping confirmation email with tracking information.
Do you ship internationally?
At the moment, we ship to the US and Canada.
Where are your products made?
Our products are made by real humans in the USA. Submaterial products are fabricated by hand in our Albuquerque, NM design studio and manufacturing facility.
Will my product look exactly like the one I saw online?
Because of the nature of the natural materials and very hands on processes, each piece of our work has a unique character. Color variations from what you see on your screen are to be expected. We celebrate the evidence of the human hand in our work, for example, no two Myth design panels are exactly alike.
The item I wanted is listed as out of stock, what do I do?
To be the first to know about our newest releases be sure to subscribe to our newsletter or see what we’re up to on Instagram. If you’re interested in a custom product don’t hesitate to reach out!
Please email sales@submaterial.com and we will happily help you.
Can I order your products in a custom color other than what is offered?
If you’re interested in a custom colorway for one of the products, we would love to put you in touch with a member of our sales team.
Please email sales@submaterial.com and we will happily help you.
Do you have a trade program?
Yes, we offer a trade discount to design professionals through our Designer Membership Program. If you are a practicing residential interior designer please visit our membership page and become a member!
Do you offer wholesale?
Yes, please see our Habitat Collection for wholesale designs.